Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

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September 26, 2017

Berwins reaps the rewards of streamlined task delegation by implementing desktop and mobile application, BigHand Now.

Berwins is a medium-sized law firm based in Harrogate and Leeds offering a full spectrum of legal services, including specialist areas such as digital law. With this in mind, Berwins is always on the lookout for new technology to assist with their business processes. To help drive efficiencies, the firm have rolled out BigHand Now to a total of 45 staff members.

Berwins is a medium-sized law firm based in Harrogate and Leeds offering a full spectrum of legal services, including specialist areas such as digital law. With this in mind, Berwins is always on the lookout for new technology to assist with their business processes. To help drive efficiencies, the firm have rolled out BigHand Now to a total of 45 staff members.

Previously, the firm were using shared inboxes to delegate work. Michelle Crowhurst, Associate Director and driver of the BigHand project at Berwins, elaborated. "A task would be sent to the team inbox, and one of the legal assistants would pick it up, replying to everyone ‘I’ll deal with this.’ This process led to an unequal distribution of work, and a manual and time-consuming process of tracking the progress of each task.

"Having looked into different options, BigHand Now was exactly the technology needed to overcome these issues.’

With BigHand Now, tasks can be created quickly and easily by completing a pre-configured form and attaching any accompanying files. Once in the workflow, tasks can be assigned to a specific team or team member for processing and monitored through to completion. This makes managing workloads easy by being able to view all tasks in one centralised list.

The implementation process was seamless, with the Residential Property team first up to try it out, followed by the Commercial team. Michelle continues; ‘The form designer is so simple and intuitive, anyone can use it. We’ve had great user adoption rates, with the Residential Property team already having set up many different form requests ranging from new file requests, to redemptions and quotation requirements.’

Berwins are not only using the technology to allow Fee Earners to send tasks effortlessly to the Legal Assistants. They've also ensured the work is sent back up the reporting line for complex enquiries that come into the business. With this 360-degree process in place, Berwins can have confidence that work will be completed on time and by the right person.

The next step for Berwins will be to roll-out the software to their Operations team, which will then enable full inter-departmental use of BigHand Now, enabling the firm to experience it’s maximum benefits.

Michelle concludes: "With BigHand Now, staff are fully accountable for tasks, and it enables us to allocate work appropriately to ensure cases move forward as smoothly as possible giving our clients a positive experience with speedy levels of service. I’ve already recommended BigHand, I love how easy the technology is to use, and what a big difference it is making to our firm."