NTW, one of the largest Mental Health and Disability Trusts in the England, have implemented BigHand Digital Dictation and its partner M*Modal’s speech recognition software, as part of a larger project focused on releasing time to care, improving the quality of services delivered, and improving the productivity of its health care professionals.
Sarah Keetley, Transformation Lead at NTW comments: “Historically, medical dictations took up to 8 weeks to process. BigHand and our Transcription Team reduced this to same-day turnaround, and our Urgent Care staff currently benefit from a one-hour turnaround target. Patients know now that they will get both clear and timely communications, which in turn has improved safety and reduced out-of-hours risk, not least because our crisis teams have up to date records to work from.”
Find out more about how NTW are improving patient safety by releasing time to care:
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