Tailored solutions that boost profitability and deliver operational excellence.

Your journey to operational excellence starts with BigHand. Starting with consultation, we'll tailor a configurable solution that addresses your unique business challenges, from matter pricing and lack of business intelligence, to poor visibility over your team's workflows, helping you become more efficient and profitable.

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Plan, manage and monitor all matters more efficiently.

Analyse your business performance and give your teams access to better information, enabling quick and easy budget creation, tracking and pricing for profit.

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Make more informed decisions with better business intelligence.

Get a true view of your firm's finances at all levels including profitability, lock up and aged debt. Eliminate guesswork and poor financial matter planning, simplify complex data, and improve your teams’ productivity without the worry of analytical bottlenecks.

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Clinicians can spend less time on admin and more time on patient care.

Optimise time-consuming transcription, streamline vital clinical correspondence, reduce overhead costs, and keep your staff productive on the move.

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Delegate your way to operational excellence.

Harness the power of configurable digital workflows to stay productive even on the go, gain insight into your support teams, and make informed business decisions.

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Financial excellence through first-class business intelligence.

Get to grips with your financial data in real-time, empower your teams to work smarter, and effect real business change at all levels.

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A powerful insight into your margins, pricing and profitability.

Price better, plan faster and profit more, by tracking matter budgets in real time, and pricing transactions before you’ve even made them.

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Become more efficient with better template management.

With a quick, easy template management system, your teams can create fully-compliant, easy-to-access branded templates at the touch of a button.

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Combat formatting inefficiencies with reliable, rapid document styling.

Don’t let formatting errors waste your resources. Enable your teams to create consistent, compliant documents with a click of a button.

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Protect your organisation from metadata risk at the click of a button.

Don’t send sensitive information into the wrong hands. Our powerful solution empowers your teams to cleanse documents easily.

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Set better standards and manage version control with precision document stamping.

Achieve total control and consistency across your documents, keep better records, and improve compliance.

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Outstanding customer support you can rely on.

In the words of our loyal customers: "Our solutions 'do what it says on the tin', and the support and services is what sets us apart".

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Empower fee-earners and optimise your stretched support staff.

Give management better visibility over the workflows of their legal and support teams, understand who's working on what, and boost professional productivity at every level of your firm.

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Don't let compliance hinder your teams' productivity.

Our innovative solutions geared towards the Finance sector allows your teams to be fully optimised and stay on the right side of relevant regulations and compliance at all times.

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Stay efficient and productive, even on the go.

Give your teams support and easy access to workflows that keep them in-the-know and productive when they’re out of the office.

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Together, we Make Big Happen

Our team of BigHanders take the time to understand your challenges, and are always on hand when you need us most.

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Be part of an award-winning team

With an award-winning culture, we’re voted one of the UK’s Best Workplaces for the third year running. Take a look if there’s a vacancy for you.

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June 14, 2017

Forward-thinking law firm, Cooper Wilkinson Limited, has been established for over 100 years and is based in rural Enniskillen, Northern Ireland. With a head count of 17, they specialise in multiple practices including Conveyancing, Probate and Litigation and have been using BigHand Digital Dictation since 2007.

As part of a larger investment in best-in-class technology, the firm decided to explore the option of Speech Recognition as a way to streamline processes and work more efficiently. Already a BigHand Digital Dictation customer, and being pleased with the product and service to date, they chose to roll out both BigHand Speech Recognition and upgrade to BigHand’s newest version (‘The Hub’) which brings with it many new features available within the Speech Recognition module.

The project implementation went to plan and after just one month, the firm were already experiencing impressive results. Tom Beatty, Practice Manager at Cooper Wilkinson comments, ‘BigHand Speech Recognition has dramatically reduced our turnaround times, which means our clients are experiencing a quicker service from us. The BigHand analytics report has revealed that in total, after just one month, our Fee Earners as a whole are sending 57% of their dictations through BigHand Speech Recognition – reducing the transcription time by over half. We even have one Solicitor already sending 96% of her dictations through BigHand Speech Recognition.’

As part of the BigHand Speech Recognition adoption, the firm adjusted its internal support team structure to have one pool of secretaries working across all dictations. This speeds up the rate at which work is turned around and more importantly minimises any backlogs of work that may occur due to illness or holiday. Tom continues, ‘By having one pool of secretaries, and using The Hub, the visibility of the progress of dictations has greatly improved. Functionality such as being able to view tasks by specific author and filter tasks by due-by date has helped our secretaries prioritise workloads. Our secretaries have appreciated being able to tweak the
functionality to their needs, and also find the karaoke play-back, and format editing of text within BigHand particularly helpful.’

The intention of rolling BigHand Speech Recognition out was never to reduce the headcount of the Cooper Wilkinson support team. Tom explains, “BigHand Speech Recognition was introduced with the intention of enabling our support team to get involved in higher-value tasks. It was however a welcome surprise when we discovered that due to the time saved by using BigHand Speech Recognition, our current staff now had enough resource between them to cover for a staff member who went on Maternity leave.’

Looking to the future, Cooper Wilkinson will continue to invest in new technology by upgrading its case management system, and increasing the usage of BigHand Go to mobilise its Fee Earners to send through dictations from any location.