Pepperells Solicitors, a criminal litigation specialist firm based in Hull, talk about the positive impact that BigHand Speech Recognition has had on both productivity levels and client care within the firm.
In late 2015, the firm were experiencing increased demand for litigation services, this had a knock-on effect on their support staff to deliver high quality legal documents more quickly than ever before. Pepperells reacted by embracing the capabilities of BigHand Speech Recognition to help them meet the increased client demands.
Phil Paterson, IT Operations Manager at Pepperells explains: “BigHand Speech Recognition is so intuitive and easy to use, its advanced capabilities mean that support staff are able to actively use it to turn work around quicker and independently. We wanted BigHand Speech Recognition to be the tool that picked up the slack when resource was stretched and that’s exactly what has happened. Turnaround time for Document Production is now a fraction of the length of the audio file.”
The purpose of Speech Recognition technology has always been to enable people to work more efficiently. With BigHand Speech Recognition, busy people can use their voice to increase the amount of work they can process, and can dedicate their time to higher-value tasks as a result. Transcribing a 300 word recording would take a transcriptionist around five minutes, whereas it would only take BigHand’s Speech Recognition platform a matter of seconds.
Not only has the shift in working style seen positive results externally, but internally the changes have had some strong cost advantages. Paterson comments: “BigHand Speech Recognition has enabled us to re-evaluate staffing levels. Combined with our comprehensive Case Management suite, the technology is now signalling the end of the era of audio typists, freeing our support staff up to work as paralegals and being able to assist our solicitors in more higher value case tasks."
“BigHand is providing us with a foot hold to boost productivity across the firm. This goes hand in hand with the ethos of the firm, which is to deliver excellent levels of client service," says Paterson.
Moving forward, Pepperells Solicitors’ continue to pride themselves on providing an excellent client care. They view their heavier use of BigHand’s speech technology as a key enabler allowing them to deliver a continuously outstanding service.