All our support staff are genuine experts. They’re trained in BigHand technology so you’ll always speak to someone with the know-how and experience to help. We keep a centralized client database, which means we have an up-to-date history of every client and know details of any previous support calls, requests or issues.
For us, support doesn’t just mean ticking boxes. We challenge our people to think big for our customers, anticipating their needs and solving problems before they’ve become problems. It’s because of this approach that 98% of our customers say our support is outstanding.