With its sights set firmly on the future, Carroll & O’Dea Lawyers knew it needed to harness the power of technology to create a modern and robust practice that continued to thrive in the digital age. The switch to BigHand digital solutions has been an important aspect of a broader theme of growth and innovation at the firm.
Starting with digital dictation and followed by SmartNote with Speech Recognition, the reputable practice has already begun to see positive results in overall efficiency, mobility and workflow.
The Move to Digital
High quality products in the digital dictation space were top of mind for this 117-year old law firm and the reputation of prominent digital dictation supplier, BigHand, spoke for itself.
Transferring to best of breed technology such as BigHand’s SmartNote with Speech Recognition product (which automates the production and storage of routine documents like file notes) will allow the firm to better integrate document and practice management software and gain a competitive edge by using modern technology to support its clients.
The firm’s lawyers are already becoming well versed in using the convenient dictation app and BigHand has provided impressive training and support along the way.
Going forward, the firm says that the Speech Recognition function will enable the firm to automate administrative documents such as file notes and focus its support services on high value legal work instead.
Capturing Insights On The Go
With a growing number of professional staff (currently around 75+) and an increasing need for mobility across the practice, the ability for lawyers to submit their dictations to a centralised support team from any device was a key feature of this new technology, which has been embraced by lawyers across the firm, including the Managing Partner.
“One of the primary benefits to our lawyers is the mobility factor”, says Howard Harrison, Managing Partner.
“Many of our lawyers travel around Australia, to the country and to regional areas and this means they don’t have to drive back to the office and ‘dock’ their dictations in one go. They can submit each piece as it is completed”, he adds.
Using the easy BigHand Go app, lawyers no longer need to return to the office to record their notes. This has given authors more flexibility and less constraints on their work processes.
“People have their phones everywhere these days. With the BigHand Go app, it also means that, in that moment when you have clarity of thought or an insight into a matter and you’re out of the office or on the way to or from a meeting, you can record your thought on your dictation app on-the-go”, says John Willey, the firm’s General Manager.
Authors can dictate on the run using the speech to text functionality on their smartphone without having to rely heavily on the firm’s administrative resources. A draft file note is then delivered straight to their Inbox with no need for a secretary or physical dictation dock.
“Authors have more control over their work and this leads to greater efficiency firmwide in servicing our clients”, says Trevor Noronha, the firm’s Business & IT Innovation Manager.
Better Client Service Overall
The move to BigHand solutions, according to John Willey, “has improved the client experience”.
“The aim is to be a better practice overall and BigHand technology helps us achieve that aim,” says John.
The digital dictation system streamlines the document production processes. This allows the firm to better service its clients, which is its ultimate focus.
The final word from the firm’s new-breed of Partners, Julia Harrison sums up the BigHand experience: “I have found the BigHand dictation service to have been the single best technological improvement in my time at the firm. I am now able to more efficiently run my practice from out-of-the-office, which in-turn improves the client experience that is so important to Carroll & O’Dea Lawyers”.
Key Benefits for Carroll & O’Dea Lawyers