Management team

Graham started his career as a Graduate Trainee with Hewlett-Packard having graduated from Leicester University with a degree in Engineering. He progressed through various engineering, market development and sales roles before leaving HP to found ComputerLand. ComputerLand became a leading provider of IT services to the UK corporate and public sector markets. As Chairman and Chief Executive, Graham floated CL on the AIM list of The London Stock Exchange in 1997 and sold the business to Capita Group plc in 2008. Graham left Capita at the end of 2008 to pursue opportunities within the Private Equity sector.

Jon joined BigHand in February 2010. He spent his early career at Bank of America, successfully building a world leading treasury management software and consultancy business. At the age of 33 he joined the Board of Thomas Cook Group (20,000 employees, turnover £20bn) as Group CIO and Managing Director e-business, and was part of the team that transformed the business performance (including developing ThomasCook.com). Following the planned split and successful sale of the business to new financial services and travel owners, Jon worked in a variety of early stage technology enabled high growth businesses.

He then spent 5 years at financial services business BGL Group (2,500 employees, turnover £300m) with responsibility for several business units (including 2,200 insurance staff in 5 call centres), and developing the businesses multi-channel consumer and technology strategy. The successful drive to internet enablement including moving sales from 10% to 90% online and the development of CompareTheMarket.com) and the deployment of advanced voice technology increased customer numbers to over 2.3million, lowered costs by over £10m and quadrupled profits to £43m.

Jon has a degree in Theoretical Physics from Cambridge and an MBA from London Business School.

Rob joined BigHand in 2010 to take responsibility for the Legal & Professional Services business unit of BigHand as part of the acquisition of nFlow where he was Managing Director. As a founder he was a key driver in the company’s reputation for innovation and customer service. In August 2011 Rob was appointed to the role of COO where his responsibility was widened to include BigHand’s Products, Development and Client Services teams. He has expansive knowledge of the markets BigHand serves and brings his ethos and skills in managing the business to deliver the very best products and services to existing and prospective customers alike.

Rob has a HNC in Mechanical & Production Engineering (Computer Aided Manufacturing) from Anglia Ruskin University.

Mark heads BigHand's Finance Department and is a chartered accountant who joined BigHand in 2006 as part of the buyout team. Mark brings over 10 years of experience in Financial Director/Chief Financial Officer roles where he worked in a variety of SME businesses at various stages of development, predominantly in the IT sector. These businesses included those in the growth phase experiencing international expansion and mergers and acquisitions activity. Prior to moving into the information technology industry, Mark worked for PWC in tax and audit functions.

Mark has a degree in Economics from Essex University and qualified as a Chartered Accountant in 1989.

Steve has been working in the legal technology space since 1999, operating in North America, EMEA and Asia-Pacific. Steve has worked with many AmLaw 200 firms, integrating speech technology into their mobile device platforms, creating significant impact on firm overhead costs, workflow and profitability. He has helped broker partnerships with leading mobility vendors including RIM (BlackBerry®), AT&T and Verizon. This has all been to the benefit of the legal community, helping thousands of lawyers around the world leverage their mobility platform beyond phone and email.

Steve graduated from Bristol University in 1996 with a degree in Geography.

In April 2010 James was appointed Managing Director for UK Healthcare and has overall P&L Responsibility for the UK Healthcare Business Unit. The overarching objective is to establish BigHand as the market leader, which will be achieved through developing and adapting BigHand’s products and services to match the NHS’s collective and changing requirements. James joined BigHand in 2001 and, as a Regional Sales Manager, helped build BigHand’s legal client base from 20 law firms to over 750. James then took over responsibility for managing the UK sales team in 2006, before becoming Managing Director for UK Healthcare.

Dan joined BigHand in 2001 (when the company only had 20 beta sites) to lead the initial marketing launch into the UK legal sector. Subsequently promoted to Group Marketing Director he oversaw the international marketing strategy that assisted the direct sales force in taking the enterprise software client base to 1,350+ organizations worldwide. Having led the operational integration of nFlow in April 2010, Dan then took overall commercial responsibility for the Asia-Pacific Business Unit in May 2010. In his first twelve months, Dan increased total revenue by 88% and profit contribution by 85% while also securing the first wins in the Australian healthcare vertical outside the UK. He took on additional responsibility for the Canadian Business Unit in September, 2011.

Dan has a B.A. (Hons) First Class degree in American Studies from Manchester University.

Ben was appointed Managing Director for the EMEA Legal & Professional Services business unit in August 2011. Ben has worked within the wider legal technology community since 1999, joining BigHand in 2005 as a Regional Sales Manager. Ben went on to successfully manage the sales and account management team as Sales Director with personal responsibility for the Legal 100 market segment. In his role as Managing Director for EMEA Legal & Professional Services, Ben is committed to ensuring we deliver the best possible level of account management to our customers while continuing to grow the number of firms benefiting from BigHand technology.

Ben has a degree in Law from Manchester University.

Stephen has been with BigHand for over 8years and has managed Digital Dictation projects at law firms such as Eversheds and Addleshaw Goddard. Stephen worked for five years at Arthur Andersen, two of which were spent managing IT implementation projects within its European offices. Stephen currently heads up the BigHand Projects team and is responsible for European and North American clients. US projects Stephen has managed include the top 20 firm Foley and Lardner.

Stephen holds a BSc in Pharmacology & Chemistry and an MSc in Pathological Sciences from University of Sheffield.

Marc joined BigHand in 2001 and was one of the original authors of BigHand Digital Dictation. Since 2006, Marc has taken responsibility for BigHand’s Software Development function and has been a driving force in establishing the use of cutting edge technology including .NET, Web Services and WCF (Windows Communication Foundation) while maintaining an emphasis on usability and quality. He has a wide range of experience of different software engineering methodologies and environments, having worked at Electrosonic in various software development roles, both in the US and Europe.

Marc has a BSc in Computer Science and an MSc in Communication Systems from Swansea University.

Asif is a qualified solicitor and former BigHand user who, after making a career change to IT, joined BigHand in 2004 in an entry-level position. Between 2004 and 2010 he worked in the Development team, first joining and eventually running the testing function before becoming Product Owner. In these latter positions, Asif was responsible for defining the detailed requirements and functional design of the software. In April 2010, Asif moved to a more strategic role as Head of Products and became the first member of the current Products department. He was promoted to Products Director and became a member of the operational board in January, 2011.

Asif holds an LLB Honours degree in Law from the University of Leeds.