Management team

Jon spent his early career at a world leading software business owned by Bank of America. He joined the board of Thomas Cook Group as Group CIO and Managing Director e-business, and was part of the team that transformed the business. Since then Jon has worked in a variety of successful technology enabled high growth businesses, including 5 years at financial services business BGL Group where he drove the uptake of internet and voice technology that doubled customer numbers to over 2.3m, lowered costs and quadrupled profits. Jon has a degree in Physics from Cambridge and an MBA from London Business School.

Steve takes responsibility for BigHand’s North American operations, splitting his time between the Chicago and Toronto offices. Steve also has overall responsibility for global sales and the international reseller network. He has been with BigHand since 1999 and is a key driving force in helping BigHand become the market leader it is today, with over 1,000 firms as clients. Steve has a wealth of experience and knowledge in the working practices and HR implications of digital dictation and return on investment.

Graham started his career as a Graduate Trainee with Hewlett-Packard having graduated from Leicester University with a degree in Engineering. He progressed through various engineering, market development and sales roles before leaving HP to found ComputerLand (CL). CL became a leading provider of IT services to the UK corporate and public sector markets. As Chairman and Chief Executive, Graham floated CL on the AIM list of The London Stock Exchange in 1997 and sold the business to Capita Group plc in 2008. Graham left Capita at the end of 2008 to pursue opportunities within the Private Equity sector.

Mark heads BigHand's Finance Department and is a chartered accountant who joined BigHand in 2006 as part of the Buyout team. Mark brings over 10 years of experience in Financial Director/Chief Financial Officer roles where he worked in a variety of SME businesses at various stages of development, predominantly in the IT sector. These businesses included those in the growth phase experiencing international expansion and mergers and acquisitions activity.

Rob has responsibility for the Legal & Professional Services division of BigHand within the UK. Rob joined BigHand in 2010 as part of the acquisition of nFlow, a leading innovator of digital dictation technology in the UK, where he was Managing Director. As a founder he was a key driver in the company’s reputation for innovation and customer service. Rob is a well known figure in the professional services market and brings his ethos and skills to BigHand in managing the division to deliver the very best products and services to existing and prospective customers alike.

James has overall responsibility for BigHand’s Sales & Account Management function within the UK. James joined in 2001 and as a Regional Sales Manager helped build BigHand’s client base from 20 legal firms to an over 50% market share in the UK. James then took over responsibility for managing the team in 2006. Part of James’ role also includes helping to build a client base in new UK vertical sectors as well as managing third party relationships with other complimentary businesses.

Dan joined BigHand in 2001 to set-up a new marketing function when the company had 20 clients using its technology, and has helped drive the software client base to 1,000 organizations and 100,000 users worldwide. With previous experience in business development and marketing consultancy, Dan has overall responsibility for global marketing covering lead generation, corporate branding & communications, online, trade shows & events, pre-sales technical/product marketing, vertical sector & Tech PR, and partner marketing.

Marc joined BigHand in 2001 and was one of the original authors of BigHand Digital Dictation. Since 2006, Marc has taken responsibility for BigHand’s Software Development function and and has been a driving force in establishing the use of cutting edge technology including .Net, Web Services and WCF (Windows Communication Foundation) while maintaining an emphasis on usability and quality. He has a wide range of experience of different software engineering methodologies and environments, having worked at Electrosonic in various software development roles, both in the US and Europe. Marc has a BSc in Computer Science and an MSc in Communication Systems from Swansea University.

Stephen has been with BigHand for over 5 years and has managed Digital Dictation projects at law firms such as Eversheds and Addleshaw Goddard. Stephen worked for five years at Arthur Andersen, two of which were spent managing IT implementation projects within its European offices. Stephen currently heads up the BigHand Projects team and is responsible for European and North American clients. US projects Stephen has managed include the top 20 firm Foley and Lardner.