We take every step to ensure you have the relevant support, tools and technical information at your fingertips. As developers, we can present you with accurate technical solutions much more quickly than a reseller.
Our support analysts also offer bespoke client training, providing your in-house IT team with the requisite skills they need. Should problems arise, you won't be left alone to deal with them.
TYPES OF SUPPORT AVAILABLE:
- Telephone and email support
- Support website
- 24x7 assistance available
- Online knowledge database
- On site support
- Remote server support
CRM
Utilising our comprehensive client relationship management (CRM) system, we ensure knowledge sharing across the organisation including fault logging and ticket procedures to ensure you receive swift, reliable solutions in the fastest time possible.
SUPPORT WEBSITE
Our support website is a totally secure online knowledge database, featuring release downloads, manuals and technical notes, as well as bug reporting and tracking tools.
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