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Hamilton Davies Solicitors, a High Street practice in Stevenage, Hertfordshire has found that BigHand software has delivered many immediate benefits to the firm, showing that smaller firms can also utilise digital dictation workflow systems to their advantage. Ian Hamilton, Partner at Hamilton Davies describes how the technology has impacted the firm:

“We are a two partner provincial practice which was tired of elderly dictation/transcription technology in which machines were becoming increasingly difficult to have repaired, tapes broke and sound quality was indifferent to poor most of the time.We also stumbled occasionally on the old peril of accidentally recording over untranscribed material or inadvertently wiping it before transcription!

We were attracted by the claims made for digital dictation that it would eradicate all of these problems and even yield secretarial staff savings.

Having had BigHand installed (itself a painless, quick and smooth operation with BigHand staff being efficient and friendly throughout) we have found the immediate benefits to be exactly as stated on the tin, namely:

·Far better quality sound, resulting in time saved by both secretaries and fee-earners

·No mechanical breakdowns - which would eat up staff time

·Faster transcription of dictation, because all secretaries can see what needs doing, how long it is and whether it's urgent (or very urgent!)

·Secretaries are generally much happier than with a tape system

·Work can be picked up far faster

·All users are able to plan their work more efficiently, for the first time

·We have a little more room on our desktops

We know that staff savings are a longer term benefit, but nevertheless a very real one.

All in all we can certainly endorse the view that this has been a very successful and worthwhile investment, the returns on which are evident almost immediately. I would have no hesitation in recommending BigHand to anyone looking for a better solution than tape-based dictation/transcription.”

http://www.bighand.com