About
BigHand
In our Media Center, you will find our press releases, announcements and company news updates, as well as published articles and customer success stories:
2006
- Dec 08
- Press Release
BigHand3 drives Legal Dept efficiency within County Councils
London, UK – 8 December, 2006 - Cambridgeshire County Council (CCC) has recently installed BigHand3 digital dictation technology throughout its legal department, replacing outdated analogue tape equipment. Following a comprehensive tender process involving two additional providers BigHand3 was selected as the preferred software solution. It was found to most effectively enable the efficient management of workflow between fee-earners and secretaries, produce faster document turnaround times and develop a work sharing culture.
Chris Timmins, Administration Manager, Cambridgeshire County Council, commented:
''We wanted to be able to manage the workflow between fee-earners and secretaries to produce more efficient turnaround times and shared working arrangements. Equipment maintenance costs and the inefficiencies of analogue tapes were a problem, as I imagine they must be at every County Council, and BigHand has been very successful in all our aims.''
Prior to the implementation of the workflow solution, fee-earners dictated using analogue tape equipment with recordings physically passed to secretaries for transcription. CCC found the process to be wholly inefficient as tapes containing one or more dictations and/or vital instructions, were easily broken. The sound quality of recordings produced using outdated tape equipment frequently rendered dictations inaudible, therefore slowing up the process of dictation and transcription and adversely impacting productivity of the department overall.
Benefits experienced at the Council which have been directly attributed to the implementation of BigHand3 include:
- Improved document turnaround times
- Increased flexibility of secretarial support
- Minimised cost of equipment and consumables
- Removal of the requirement to re-record dictations due to lost or damaged tapes
BigHand3 has been nominated as ‘Best of Breed System of the Year’ at the Legal Technology Awards 2007 after law firm clients reported six figure savings and widespread efficiency gains over recent months.
http://www.bighand.com
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For more information, please contact: Jo Beckwith, Marketing Communications Executive, +44 20 7940 5946.