The BigHand Enterprise Portal allows our clients to log technical support cases, check their status and review the history of previously resolved cases.
The portal also provides access to our growing technical knowledgebase of solutions.
Offering our clients un-paralleled support is extremely important to us. We have a support portal available 24/7 to all our professional clients, which you can use to search our knowledge base to answer any questions you may have.
If you cannot find the information you are looking for in the knowledge base, you are able to open a new case through the support portal, which we will endeavour to address as quickly as possible.
We try and make the configuration and administration of your BigHand account and users as easy as possible.
You can use the Administration portal to set up and manage your user profiles instantly. You will also have access to our newsfeed, where you will be able to receive updates on both product and service status.